Wednesday, 23 November 2011
The risks and joys of buying online (2)
So, one more post about the risks of buying online and than back to something more positive.
First of all, the shop which never delivers my purchases apparently read my post and decided to refund after all, and send me some nice items and apologies. Of course I'm glad that that's over now, although that wasn't the reason for my post. The reason truly was that I couldn't get this experience out of my head and that I was really curious how you guys deal with situations like this.
Well, that question is answered too, because I've got a lot of reactions on my previous post, in the comments, e-mail, Twitter and IRL. It's clear that I'm not the only one with an experience like this. Luckily most of you say that it has happened only once, while they made many online purchases and that's the same for me. It is striking to me though that most of you say they have never made that experience public, and the one person who did regets it. Only one person said we should make it public because it increases customer services at webshops in general.
The reasons for not telling about negative experiences are "not liking a negative athmosphere on your blog", "a negative comment on the internet is permanent" but also "because the seller might be popular among bloggers and a negative comment might shine back on you". You are the sweetest people really! I guess I had the same thoughts and that's why I never posted or tweeted about this before. But if it happens to me again I might tweet about it (in a constructive way if that's possible), that's less permanent than posting on a blog and it seems only fair since I also tweet about positive experiences.
Anyway, I'm glad it's over and out of my head now. Thanks for all your comments, here and elsewhere. I'll be back with a post about some beautiful stuff -a pretty children's book- soon!
The picture shows and old screenprint design by me