Monday, 7 November 2011
The risks and joys of buying online
You all know I love to buy from independent sellers online. I'm always looking for unique items to decorate my house. I've bought numerous prints on Etsy, and many handmade, vintage or other products in mostly Dutch webshops. Usually I recieved nice packages, really quick and more often than not nicely wrapped and with great extras.
I've always tried to spread the word about these shops and their amazing service on my blog and Twitter because I know shops like that can use all support.
However, I also once had a really bad experience which I can't get out of my head. I was still relatively new in online (indy) shopping when my friends gave me some money for my 30th birthday to buy something pretty for my home. I bought a cushion and a towel at a Dutch online shop I had read about in Dutch magazines. It felt ok, since I also 'knew' the owner via our blogs (and now also Twitter). So I thought it was safe. Then, I never received my items. I have send a couple of emails, and the answer was always: ' I am waiting for a delivery from my agent'. After a couple of months I din't believe I would ever get it and asked for a refund. I never got my money, although I've kept asking.
This person is still active in the blogging community. I could meet her in person if I would go to meet-ups of Dutch bloggers, so it feels like someone I know has stolen my money. Now every time I buy something I feel hesitant.
The thing is, although I always tweet or post about good service, I've never done so about this bad experience. I've thought about it a hundred times, because I know some of you are still buying at this shop and are taking a risk of loosing their money.
Still it feels like it's 'not done' to do so, I don't know why. I guess one of the reasons is that I don't want to discourage anyone buying from Indie sellers, because in the end usually it is a great experience. I do know I wish someone had warned me.
So guys, whats, your opinion on this? Ever hesitated buying online? Ever had a bad experience? And did you share that experience online? Did you go to the police? I'm so curious for your thoughts!